TERMS & CONDITIONS

Welcome to Grandma’s Remedy. By purchasing from our store, you agree to the following terms and conditions:

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1. Custom Orders

• All items are made-to-order custom apparel. Each piece is carefully designed and produced based on your selection.

• Please review product details, sizing charts, and descriptions carefully before completing your order, as modifications cannot be made once production begins.

 

2. Pricing & Payments

• Prices are listed in USD and may be updated at any time without notice.

• Payment must be made in full at the time of purchase. We accept major credit/debit cards and other secure payment methods available at checkout.

• By placing an order, you represent that the payment information provided is accurate and that you are authorized to use the chosen payment method.

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3. No Returns or Refunds

• Due to the custom nature of our products, all sales are final.

• We do not accept returns, exchanges, or provide refunds under any circumstances.

 

4. Courtesy Discount

• If there is an issue with your order (such as a defect or problem with customization), we are happy to extend 25% off your next purchase as a courtesy.

• To request a courtesy discount, please contact us within 7 days of receiving your order with photos and details of the issue.

 

5. Shipping & Pick-Up

• Orders are typically processed and shipped within 5–7 business days (excluding weekends and holidays).

• A shipping confirmation with tracking details will be provided once your order has shipped.

• Local pick-up is available in Leimert Park (Los Angeles, CA) on Saturdays and Sundays only. Instructions will be sent once your order is ready for pick-up.

• Customers are responsible for ensuring accurate shipping information. Grandma’s Remedy is not liable for packages sent to incorrect addresses provided by the customer.

 

6. Liability

• Grandma’s Remedy is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, or other events beyond our control.

• Once a package has been handed over to the shipping carrier, Grandma’s Remedy is not responsible for lost, stolen, or damaged packages.

• We recommend contacting the shipping carrier directly to resolve any issues related to lost or damaged deliveries.

 

7. Intellectual Property

• All designs, logos, and content on this site are the property of Grandma’s Remedy. Reproduction, distribution, or use of our materials without permission is prohibited.

 

By placing an order with Grandma’s Remedy, you acknowledge and accept these terms and conditions.